Sales Support Executive

Job Summary

Xiros is a small but highly successful innovative medical implant company, which has operated in the field of minimally invasive surgery for over 30 years, specialising in medical devices and orthopaedic implants.

Key Responsibilities

  1. To answer the sales telephone and emails, including fielding calls from surgeons, which may sporadically be out of hours.
  2. To generate sales orders, including those from overseas.
  3. To liaise with sales representatives as required and promptly pass on any requests for samples to Production.
  4. To keep the CRM system up to date and use it to support a wide range of customer interactions.
  5. To ensure UK and international users are identified with UK agents/reps and orders linked to surgeons etc, within the CRM system.
  6. To use the ERP system to generate orders or sales or return paperwork.
  7. To proactively telephone hospitals/customers to check for any Sale or Return products/unused stock. To proactively follow-up hospitals for any additional product requirements.
  8. To arrange and audit consignment stocks for UK hospitals and sales reps and maintain consignment agreement paperwork on a six-monthly basis.
  9. To provide an excellent level of customer service, by exceeding customer expectations, both self-directed and as requested by the Sales Support Manager.
  10. To comply with relevant Quality System procedures.
  11. To support CSPR investigations as necessary.
  12. To highlight any issues that may affect customers including opportunities for improvement to the Sales Support Manager or Sales and Marketing Director.
  13. To comply with Health & Safety requirements and report any accidents or near misses where observed.
  14. To carry out any other duties as may be required from time to time by the Sales Support Manager.

Essential Experience, Knowledge and Qualifications

  • GCSE at a minimum of grade ‘C’ or equivalent in Maths and English.
  • Experience of providing customer service.

Desirable Experience, Knowledge and Qualifications

  • Experience within a medical device company.
  • Ability to absorb and understand technical information.

Essential Skills and Behaviours

  • Excellent interpersonal skills, including the ability to work as part of a team
  • Good written and verbal communication skills.
  • Good organisation skills and attention to detail.
  • A can do attitude with the ability to take initiative
  • Self-motivated with personal commitment to the role and to providing a high-quality service.

Company Values

  • Integrity
  • Quality
  • Flexibility
  • Creativity
  • Respect

Salary

  • £23,500 to £26,000

To Apply

  • Send a copy of your CV and a covering letter of application to hr@xiros.co.uk.

Closing Date:   14th February 2018

No Agencies Please

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